Refund policy

Return & Refund Policy

At ROVKA, every piece is made to order specifically for each customer. Because of the custom nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, buyer's remorse, or ordering mistakes.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs and video showing the product and any damage

Once reviewed, we will offer an appropriate solution, which may include a replacement or a refund at our discretion.

Lost Packages

If your order appears to be lost in transit, please contact us. We will work with the shipping carrier and production partner to investigate the issue and determine the appropriate resolution.

Refund Eligibility

Refunds may be issued in the following situations:

The item arrives damaged or defective
The wrong item was delivered
The order is lost and cannot be recovered
A refund is otherwise approved by ROVKA

Refunds are issued to the original payment method used for the purchase.

Non-Refundable Situations

We do not offer refunds or exchanges for:

Change of mind
Ordering the wrong size
Ordering the wrong product
Minor color variations between screen displays and printed products
Delivery delays caused by carriers
Incorrect shipping information provided by the customer

Order Cancellations

Orders may only be canceled before production begins. Once production has started, cancellations are no longer possible because the item is being created specifically for your order.